Frequently Asked Questions
Here at Diamond Cleaning, we get asked all sorts of questions about our services from potential new and current customers. We have listed below the most common questions with answers about our cleaning services in Blackpool and The Fylde.
General Questions
Q. Do you need a deposit?
A. We do not change any payment or up front deposits. Payment is made following completion of a cleaning job, after inspecting the premises to ensure quality. Once the cleaning service is fulfilled and you have looked over the job with our cleaning team supervisor, you can pay in cash or with a registered cheque.
Q. Do you have a cancellation fee?
A. We do not have a cancellation fee. We are pretty flexible with our customers. We just ask a notice of change or cancellation as far in advance as possible, so that we can adjust our schedules.
Q. When can your cleaners come?
A. We have cleaning teams in Blackpool and The Fylde serving all areas and postcodes. Usually we are able to provide cleaners in Blackpool on the same day, especially if you can call in the morning. We recommend an advance booking so that you can have the pick of appointment dates and times.
Q. What are your working hours?
A. Our cleaners work 7 days a week and are very flexible. On weekdays we usually start at 8am with latest appointments beginning between 5 and 6pm. Our weekend start time is 9am and we work Saturdays and Sundays, at no additional fee. Advance booking is rather recommended for you to get a time and date that suits you best.
Q. What nationality are the cleaners? Do they speak English?
A. All of our cleaners are British and speak full English. If you have any special requirements regarding the cleaning, we encourage you to call our office staff or email us we will pass the note to your cleaner!
End of Tenancy / One-Off Cleaning Questions
Q. Do you provide the cleaning materials and equipment?
A. Our services of End of Tenancy, Carpet and Upholstery Cleaning include all materials and equipment. For One-off Deep Cleaning services we do not provide the materials. If you would like materials to be included for this type of job, we can do that for an extra £12.
Q. How many cleaners will you send?
A. We usually send a team of 2-4 cleaners, depending on the size of the property and the type of cleaning to be done. However, Professional Carpet or Upholstery Cleaning jobs can be done by a single cleaner, who is properly trained and equipped.
Q. Do your services have a quality guarantee?
A. End of Tenancy Cleaning and Deep Cleaning are guaranteed professional services. If our cleaners missed something, or there is anything that you are not happy with, you can always call our office within 48 hours of the job. Then the cleaning team will come back to do a free-of-charge re-cleaning of the missed spots.
Q. Do I have to defrost my fridge and freezer in advance?
A. It would be surely helpful if you defrost your fridge, freezer or deep freeze before the cleaners arrive. This will speed up the cleaning and deodorizing process, and help our cleaners leave your appliances in the best possible condition.
Q. Do you clean the oven?
A. Yes. Cleaning of ovens, cupboards and other appliances, inside and out, is included in the price of our professional End of Tenancy Cleaning.
Regular Cleaning Questions
Q. Do you clean windows from the outside?
A. Yes, we safely clean outside windows reachable from inside the property. If you need upstairs window cleaning, please discuss this with our office staff.
Q. What if I booked them for 4 hours and they need more time, or if they finish earlier?
A. For the cleaning services per hour, you are charged only for the time taken in cleaning the property. If the cleaners need more time, they will stay as long as they are able to with respect for further appointments. If the cleaners finish earlier than expected, you will be charged only for the time it takes the cleaners to clean your property.
Q. What equipment and cleaning products do you use?
A. We use professional carpet, upholstery and general cleaning equipment. Our cleaning teams use the necessary detergents, materials and professional equipment for a guaranteed service.